FAQs

Jenson Bike Shipping does not offer insurance, but our Shipping Protections program through UPS provides similar protection. This is optional coverage for the properly packed contents of your box or case; it does not cover damage to your box or case. The value you select is the maximum amount to be paid in the event of accidental loss or damage to your shipment while it is in the possession of our carrier.

JensonBikeShipping.com will NOT pay claims exceeding the purchased amount of Shipping Protection or the market value of a shipment’s contents.

Currently, every order comes with $200 of Shipping Protection, and you may purchase additional Shipping Protection in amounts up to $20,000 during the booking process.

Please note that any package valued at or above $1,000 will require a signature upon delivery.

Jenson Bike Shipping is a service provided by Jenson USA, America’s Bike
Shop. It allows customers to have their bikes and bike gear shipped safely and
efficiently using UPS. In addition, shipment protection is an add-on option
that covers the unfortunate loss or damage of the shipping package.

The cost of Jenson Bike Shipping is typically included in the total price
at checkout. However, additional fees may apply for shipping to certain
locations or for expedited shipping methods. It is always recommended to review
the shipping costs and any potential fees before finalizing your purchase.

If you’ve purchased shipment
protection, please contact customer support immediately. They will
assist you in resolving any issues and ensuring your satisfaction.

Yes, you can drop off your bike or bike gear at any UPS Customer Center
or The UPS Store® location. However, we recommend that you drop off your bike
at a UPS Customer Center, as these locations will have daily pickups and you
will be able to get a receipt upon drop off. If you drop off your bike at a The
UPS Store® location, it may not have daily pickups and you may not be able to
get a receipt.

Please be aware that some The UPS Store® locations may charge additional
fees for serving as a drop off location. Additionally, some The UPS Store®
locations may not have the ability to print your label, so we suggest labeling
your bike prior to drop off whenever possible. To find a UPS Customer Center or The UPS Store® location near you, you can use the UPS Store Locator tool.

Here are some additional tips for dropping off your bike at a UPS location:

• Make sure your bike is properly packaged.
• Print your shipping label before you go.
• Have your tracking number ready.
• Ask for a receipt when you drop off your bike.

No, Jenson Bike Shipping does not offer drop-off locations. Once you’ve
booked your shipping through our online shipping portal, you can drop your packed
and labeled bike off at a UPS Customer Center or UPS Store. To find a UPS
Customer Center or The UPS Store® location near you, you can use the UPS Store Locator tool.

To ship your bike or bike gear with Jenson Bike Shipping, you will need
to create a shipping label through our website. Once you have created a
shipping label, you can either ship your bike yourself or have it picked up by
a shipping carrier.

You will need to pack it in a sturdy box that is the correct size for
your bike. You can find
packing instructions on our website.

Once your bike has been shipped, you will be able to track its progress through
the UPS shipping and tracking system.

Yes, you can drop off your bike or bike gear shipment with UPS for
shipment on a different day than the printed shipping dates. However, please
note that if you do so, the delivery date will likely change.

To avoid any delays, we recommend that you drop off your shipment e on
the day that is printed on the shipping label.

Here are some additional tips for dropping off your shipment:

Arrive
early to avoid long lines

Yes, you can drop off your bike or bike gear shipment at a UPS Store on
the weekends; however, your package will likely not be in transit and may not
start tracking until the next business day (excluding holidays).

We recommend you not to lock your bike case. External locks, such as
padlocks, can increase the risk of damage to your case during transit. This is
because the locks can catch on to other packages or equipment, causing the case
to be dropped or mishandled. If your bike case has an internal lock integrated
than that can be used, however, the responsible shipping company does not have
keys for this, so they might need to break the lock to open when conducting a
lost bike claim.

No, Jenson Bike Shipping does not offer weekend pickup or delivery. All
pickups and deliveries are made Monday through Friday. In some
circumstances, you may be able to request a Saturday pickup for an additional fee. Please
contact us before booking your shipment to confirm.

If you need your bike delivered on a specific weekend date, you should contact the
shipping carrier as soon as possible to make arrangements.

Unfortunately, we are not able to guarantee a specific delivery time for
your bike shipment. The estimated delivery time for your bike will be provided
to you when you book your shipment. This estimate is based on the current
shipping rates and the distance your bike is traveling.

However, there are a few things you can do to try to ensure that your
bike arrives on time:

To prevent the loss or delay of your bike shipment, please follow these instructions on how to attach the shipping label:

• Remove all old labels and markings from the outside of your box or case. This includes shipping labels, barcodes, HAZMAT and warning stickers, etc.
• Place one page of your label bundle inside your box or case.
• Cut the second page of your label bundle in half and attach both pieces separately to the outside of your box or case.

If shipping in a cardboard box:

• Affix the new shipping label (with barcode) to the top of your box, near the center.
• Affix the shipping info (without barcode) to the side of your box, near the center.
• You can use tape or two label pouches to attach the labels.

If shipping in a hard or soft case:

• Affix the new shipping label (with barcode) to the top of your case, near the handle.
• Affix the shipping info (without barcode) to the side of your case, near the handle.
• You can use a luggage tag and zip tie to attach the labels.

Tips:

• Make sure the labels are attached securely so
  they won't fall off or be ripped off during transit.
• Use clear tape so the barcodes are still readable.
• If you're shipping in a cardboard box, you can also place a copy of the label inside the box, just in case the outside labels become unreadable or are removed.

There are a few reasons why UPS might not leave your package even if it
does not require a signature.

• The driver may have been unable to access your property.
• The driver may have felt that the area was not safe to leave the package unattended.
• The driver may have simply made a mistake. This is less likely, but it is possible.

If you have received a scan that says, "recipient unavailable"
and your package did not require a signature, you can do the following:

• Check your tracking information to see if the driver left a delivery notice. If they did, you can follow the instructions on the notice to pick up your package.
• Contact UPS customer service. They will be able to tell you why your package was not left and what you can do to get it.
• If you are concerned about the security of your package, you can also request that UPS leave it at a UPS location. This is a secure facility where you can pick up your package during business hours.

Here are some additional tips for preventing missed deliveries:

• Make sure your address is correct. You can double-check your address on your tracking information or by contacting UPS customer service.
• Provide clear delivery instructions. If you have a gate code or other access information, be sure to include it in your delivery instructions.
• Sign up for UPS My Choice. This service allows you to track your packages, change your delivery instructions, and even authorize UPS to leave your package without a signature.

UPS drivers are not able to make calls or texts while on deliveries. If
you will be unavailable to sign for your shipment on the scheduled delivery day
or if your shipment does not require a signature and you would prefer it not be
delivered and left unsecured, you may be able to arrange to pick up your shipment
at a nearby UPS Customer Center at no additional charge. Otherwise, you may be
able to re-route the shipment delivery to a different for an additional fee.
Note, this type of request may delay the delivery time.

The best time to book your bike shipping with
Jenson is at least 2 weeks in advance. However, you can choose any time between
1 and 30 days of the date you’d like to ship.

Check your email for the tracking information: After your package ships,
you will receive an email with your tracking number. This number can be used to
track your package through the shipping carrier's website.

UPS will make three attempts to deliver your shipment that requires a
signature. If no one is available to sign the package, or if you would prefer
to pick it up, please contact our Support Team. The person who booked the
shipment can arrange to have it held at a nearby UPS Customer Center (free of
charge) or at a nearby UPS Store (for a fee that covers the reroute fee and any
holding fees).

An estimated delivery date is calculated at the time of booking once you
select the date you plan to ship your package.

When you ship with Jenson Bike Shipping, you can drop off your packages
at either a UPS Customer Center or The UPS Store®. However, there are some key
differences between the two locations.

UPS Customer Centers

• Are owned and operated by UPS.
• Offer a wider range of shipping services, including
  international shipping.
• Are typically located in metropolitan areas.
• Do not charge any additional fees for drop-off.
  

The UPS Store®

• Are independently owned and operated by franchisees.
• Offer a narrower range of shipping services, typically
  limited to domestic shipping.
• Are more widely available, with locations in most
  cities and towns.
• May charge additional fees for drop-off, depending on
  the location.

Here are some additional tips for choosing a drop-off location:

• Check the hours of operation for each location to make
  sure they are open when you need to drop off your package.
• Call ahead to each location to see if they offer the
  shipping services you need.
• Ask about any additional fees that may be charged for
  drop-off.

Once you drop off your package,
it will be scanned into the UPS carrier system and assigned a tracking number.
You will receive an email confirmation with your tracking number and a link to
track your shipment online.

Be sure to ask for a receipt upon dropping off your shipment at a UPS
Customer Center or The UPS Store®